Accounts excuses and apologies second edition image repair theory and research 9781438453989 media studies books amazoncom. Accounts excuses and apologies second edition image repair theory and research william l benoit oct 2014 suny press 1 buy as gift add to wishlist free sample 3195 1725 ebook. Accounts excuses and apologies second edition image repair theory and research kindle edition by benoit william l download it once and read it on your kindle device pc phones or tablets use features like bookmarks note taking and highlighting while reading accounts excuses and apologies second edition image repair theory and research. Accounts excuses and apologies second edition image repair theory and research author mediactsnetorg sarah theiss 2020 09 13 04 16 54 subject accounts excuses and apologies second edition image repair theory and research keywords. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image repair strategies that may be used to help defuse these threats such as denial and apology the author reviews various theories on image repair and extends prior research on the topic to include work on persuasion or attitude change